Frequently Asked Questions
Everything you need to know about shopping with Outsiders Store.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $75 qualify for free shipping, while orders below that amount incur a flat rate of $7.95.
How can I return or exchange an item?
You can return unused items in their original packaging within 30 days of delivery. To start a return or exchange, please visit our online returns portal with your order number and zip code.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Are the products on your site covered by a warranty?
Most of our products come with a one-year manufacturer's warranty against defects. Please refer to the specific product page or contact our support team for warranty details on individual items.